We only want happy customers! If you are not happy, please send an email within 30 days of receiving My Mutebag to Sarah@mymutebag.com, so we can turn that frown upside down.
It may be hard to believe but My Mutebag is not indestructible. Normal signs of age due to wear and tear is to be expected. If you believe your bag is defective not due to reasonable wear and tear, please contact Sarah@mymutebag.com.